Delivery & Warranty – The Outdoor Plus
Warranty Coverage
All The Outdoor Plus products are manufactured in the USA and covered against defects in materials and workmanship.
If your product arrives with a manufacturing defect, we will repair or replace it at no cost to you.
This warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.
Warranty Periods
Electronics, Gas Valves & Pilot Assembly
- Commercial Use: 6 Months
- Residential Use: 1 Year
Stainless Steel & Aluminum Pans
- Commercial Use: 1 Year
- Residential Use: 5 Years
Burners
Electrodes & Spark Igniters
- Considered wear-and-tear components and not covered under warranty
Production & Order Processing
All products are built-to-order using standard designs and high-quality materials.
- Complete Units: Production time is typically 20–25 business days
Orders are processed shortly after purchase to ensure timely production. Orders ship after the production process is completed.
Order Changes & Cancellations
You may request to cancel or modify your order before production begins (within 24–48 hours of placing your order).
Once production has started, changes or cancellations is no longer possible. If you need assistance, please contact us as soon as possible and we will do our best to help.
Shipping & Delivery
All orders ship from Southern California.
- Transit Time: 5–10 business days
- Delivery Method: Curbside delivery
Estimated Total Delivery Time:
- Complete Units: 25–35 business days
Curbside delivery means the carrier will deliver your order to the nearest accessible location outside your property (such as your driveway or curb).
Returns & Customer Protection
These products are made-to-order and are not eligible for return once production has begun. Orders may only be canceled before production starts.
However, your satisfaction is important to us:
If your item arrives damaged, defective, or incorrect, we will resolve the issue with a replacement, repair, or appropriate solution at no cost to you. Please report any issues within 48 hours of delivery.
For full details, please review our Refund Policy.
Freight Damage or Incorrect Items
If your order arrives damaged or incorrect:
If damage is visible at delivery, we recommend refusing the shipment and contacting us immediately.
Need Help?
If you have any questions about your order, delivery, or warranty coverage, our support team is here to help.
Policies
